--- title: Issuing a Code Manually (Code Issuance) description: "In addition to checking a code’s status, authorised users can also issue new codes manually - if the promotion has been configured to allow it.\n\nThis is handled through the Code Issuance section, found on the same page as Code Query under Customer Service > Code Query.\n\nWho Can Issue Codes\n\nManual code issuance is available to users with one of the following roles:\n\nCustomer Service User\n\nCustomer Service Manager\n\nCustomer Service Snr Manager\n\nHowever, access is only granted if the promotion has been set up to allow it. The promotion creator controls this by adding one or more of the above roles as Tags in the promotion setup.\n\nThis helps restrict manual code creation to appropriate users - particularly useful for managing high-value or sensitive campaigns.\n\nHow to Issue a Code\n\nGo to Customer Service > Code Query in the main navigation.\n\nScroll to the Code Issuance section on the page.\n\nSelect the relevant promotion from the dropdown list.\n\n(Optional) Enter a Customer Identifier to associate the issued code with a specific customer. This is useful for tracking and support purposes. Tethering a code to a Customer ID is required for some advanced features, such as Customer Unique Code Issuance and Secure Promotions.\n\nClick Issue Code.\n\nA unique code will be generated and displayed below.\n\nControlling Who Can Issue Codes\n\nPromo codes can only be issued manually if:\n\nThe promotion is configured to allow it.\n\nThe user has one of the roles added as a Tag on the promotion setup.\n\nBy tagging specific roles (e.g. only “Customer Service Manager”), promotions can limit manual issuance to certain team members - helping to reduce misuse and scale campaign control." --- [Skip to content](https://help.uniqodo.com/issuing-a-code-manually-code-issuance#main-content) English Show submenu for translations [More support](https://help.uniqodo.com/kb-tickets/new?hsLang=en) [![help centre logo](https://help.uniqodo.com/hs-fs/hubfs/help%20centre.png?width=245&height=50&name=help%20centre.png)](https://help.uniqodo.com/knowledge/?hsLang=en) - [Blog](http://blog.uniqodo.com/) Open main navigation Close main navigation - [Blog](http://blog.uniqodo.com/) - English Show submenu for translations - [More support](https://help.uniqodo.com/kb-tickets/new) - [your.uniqodo.com](https://your.uniqodo.com/) [your.uniqodo.com](https://your.uniqodo.com/) Welcome to Our Help Centre - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.uniqodo.com/?hsLang=en) 2. [Code Query & Issuance](https://help.uniqodo.com/code-query-issuance?hsLang=en) # Issuing a Code Manually (Code Issuance) In addition to checking a code’s status, authorised users can also issue new codes manually - if the promotion has been configured to allow it. This is handled through the **Code Issuance** section, found on the same page as **Code Query** under **Customer Service \> Code Query**. --- ### **Who Can Issue Codes** Manual code issuance is available to users with one of the following roles: - **Customer Service User** - **Customer Service Manager** - **Customer Service Snr Manager** However, access is only granted **if the promotion has been set up to allow it**. The promotion creator controls this by adding one or more of the above roles as **Tags** in the promotion setup. This helps restrict manual code creation to appropriate users - particularly useful for managing high-value or sensitive campaigns. --- ### **How to Issue a Code** 1. Go to **Customer Service \> Code Query** in the main navigation. 2. Scroll to the **Code Issuance** section on the page. 3. Select the relevant promotion from the dropdown list. 4. (Optional) Enter a **Customer Identifier** to associate the issued code with a specific customer. This is useful for tracking and support purposes. Tethering a code to a Customer ID is required for some advanced features, such as *Customer Unique Code Issuance* and *Secure Promotions.* 5. Click **Issue Code**. 6. A unique code will be generated and displayed below. --- ### **Controlling Who Can Issue Codes** Promo codes can only be issued manually if: - The promotion is configured to allow it. - The user has one of the roles added as a **Tag** on the promotion setup. 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