How Rule Evaluation Works (AND vs. OR)
Wherever you use a rule builder - in Experiences, Reward Types, or Qualification Rules - you’ll see AND / OR options between rules. These control how multiple rules are evaluated:
- AND means all rules must be true for the action to occur (e.g. for the Experience to appear, or to qualify for the reward).
- OR means any one rule can be true for it to go ahead.
You can mix ANDs and ORs together for advanced logic — just watch your groupings!
If something isn't showing or triggering as expected, check how your rules are grouped — it’s often a logic issue rather than incorrect values.
Examples
Example 1 — Using AND:
Show this Experience only if:
Page Path contains
/checkoutDevice Type is
mobile
All conditions must be true — if someone visits on desktop, the Experience won’t appear.
Example 2 — Using OR:
Show this Experience if:
Page Path contains
/checkoutPage Path contains
/basket
Only one condition needs to match — the Experience appears on either page.